Appointment Policies

All new clients are required to fill out a massage intake form. You'll find that form attached to a clipboard on the reception desk in our waiting area. For convenient printing at home you can find that form here.

Please keep in mind that all appointments will conclude at the scheduled time regardless of what time the service actually begins. It is suggested that you arrive a few minutes early to allow our staff time to review your intake form and discuss your goals for the scheduled service. Arriving early will ensure that your service begins promptly and you will receive the maximum amount of time on the massage table.

As a courtesy to other guests and to our staff, please give 24 hours notice when canceling or changing scheduled appointments. Appointments may be canceled or rescheduled online, but not via txt message. A 50% fee will be charged for appointments canceled or rescheduled within 24 hours of the scheduled time. No shows are subject to 100% of the service fee.

A note from Betty about cancellation/rescheduling fees:

I absolutely hate charging cancellation fees. Please understand I’m not trying to take advantage of anyone and I wouldn’t charge fees if it weren’t necessary. The service providers here at Betty’s Body Shop get paid for the services they perform. Their time is valuable and it's only fair they get compensated for their time if scheduled services are canceled or rescheduled without ample time to re-fill that spot. That's why I ask you to please gives us at least 24hrs notice if changes are needed. In the event you must cancel or reschedule with short notice, we try our best to fill that spot. If we can, we'll waive the fee. If we can’t, then the fees become necessary.

Thank you for understanding.